types of complaints does the BBB handle?
Complaints involving marketplace activities -- misleading advertising,
improper selling practices, non-delivery of goods or services, misrepresentation,
un-honored guarantees or warranty, unsatisfactory service, credit/billing
problems, contracts not fulfilled, etc. are handled by the Better Business
Bureau where the company is located.
The following complaint was submitted on 9/30/2002 9:55:47 AM:
john b douglas
COMPANY OR ORGANIZATION INFORMATION:
Complaint #: 821025
earthlink swallowed up my local provider some months ago and there have been some bizarre incidents already but this is extreme. i noticed recently in the small print that was sent to me that i would have to terminate a service that my credit card would be billed for if i didn't take action..... action? i hadn't signed up for the service and i don't want the service. they tell me they are sorry for the inconvenience and all but they can't remove me from the billing. my inconvenience? i assume that they are not only inconveniencing millions of people they are charging people's credit cards more millions for a service many don't even know they are receiving or for that matter don't even want. (the correspondence is below... as are the responses from some friends that i turned to in the face of this dilemma)
i sincerely hope that you may do what you can to stop this sort of
thank you for your time and energy perhaps there's some way that something can be done about this "marketing technique"
hoping for the best...
Desired Settlement: Other (requires explanation)
BBB of Metropolitan Atlanta
You may wish to print this page for further reference.
"Back to bbb.org" to return back to the main page.