What types of complaints does the BBB handle?

Complaints involving marketplace activities -- misleading advertising, improper selling practices, non-delivery of goods or services, misrepresentation, un-honored guarantees or warranty, unsatisfactory service, credit/billing problems, contracts not fulfilled, etc. are handled by the Better Business Bureau where the company is located.


http://www.bbb.org/bbbcomplaints/Welcome.asp

The following complaint was submitted on 9/30/2002 9:55:47 AM:

CUSTOMER INFORMATION:

john b douglas
box 11
charlotte, VT United States 05445 0011
jdouglas@together.net
Daytime Phone (802)425-3244
Evening Phone (802)425-3244

COMPANY OR ORGANIZATION INFORMATION:

earthlink
internet provider ave
ATLANTA, GA United States 30301 0101

COMPLAINT INFORMATION:

Complaint #: 821025
Complaint Type: General Complaint (not a car maker)
Date Received: 9/30/2002
Primary Complaint Classification: Advertising Issues
Secondary Complaint Classification:
Complaint:

earthlink swallowed up my local provider some months ago and there have been some bizarre incidents already but this is extreme. i noticed recently in the small print that was sent to me that i would have to terminate a service that my credit card would be billed for if i didn't take action..... action? i hadn't signed up for the service and i don't want the service. they tell me they are sorry for the inconvenience and all but they can't remove me from the billing. my inconvenience? i assume that they are not only inconveniencing millions of people they are charging people's credit cards more millions for a service many don't even know they are receiving or for that matter don't even want. (the correspondence is below... as are the responses from some friends that i turned to in the face of this dilemma)

i sincerely hope that you may do what you can to stop this sort of thing...
please look at the history
http://www.redrat.net/earthlink/GOOD_DAY.htm
http://www.redrat.net/earthlink/exchange.htm
http://www.redrat.net/earthlink/response.htm

thank you for your time and energy perhaps there's some way that something can be done about this "marketing technique"

hoping for the best...
john douglas

Desired Settlement: Other (requires explanation)
Settlement Explanation:
i sincerely hope that you may do what you can to stop this sort of marketing technique
Customer Service Rep: Mr. Josh L.
Product or Service:
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made:
Purchase Price:
Disputed Amount:
Payment Method:
Purchase Date:
Problem Date:
Complaint Dates:


The bureau that will handle your complaint is:

BBB of Metropolitan Atlanta
P.O. Box 161447
Atlanta, GA 30321
Phone: (404)766-0875
Fax: (404)768-1085
Email: complaints@atlanta.bbb.org
WWW: http://www.atlanta.bbb.org

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